Delete your account

Français

You can delete your account in LET’S, the app run by Novalyft Solutions SARL, at any time: from the app, or by email if you no longer have it. This page explains how, and exactly what happens to your data.

In the app

  1. Open LET’S and go to the Profile tab.
  2. Tap the settings icon (the gear) at the top of the screen.
  3. At the bottom of Settings, tap Delete account.
  4. Read what happens, tap Delete account, type DELETE and tap Delete.

You are signed out of every device at once, and your devices stop receiving notifications.

If you are the only owner of a community, the app asks you first to hand the community over to one of its admins, or to delete it.

Without the app

Email support@letsapp.tech with the phone number you sign in with, including its country code, and ask us to delete your account. Our team finds the account by that number and starts the deletion for you. We may reply to check that the request comes from you. Never send us a sign-in code.

The same 7 days apply, and signing in during them cancels the deletion.

7 days to change your mind

Your account is permanently deleted once 7 days have passed since the request, within the following day. Until then, sign in again with your number and the deletion is cancelled: your account goes back to normal. After that, the deletion cannot be undone.

A suspended account can be deleted only once the suspension has ended. A banned account cannot be deleted while the ban stands. For any question about this, write to support@letsapp.tech.

What is deleted

When the 7 days are over, we permanently delete:

  • your phone number;
  • your profile: display name, photo and short status, and your settings (language, online status, read receipts and notification choices);
  • the photos, videos, voice notes and files you sent in chats, and the photos on your questions and replies;
  • your verified mark and your verification records; the mark cannot be restored;
  • your devices, sign-in sessions and push tokens;
  • your notifications;
  • your community memberships and roles;
  • your blocks, in both directions, your saved, hidden and muted questions, and your pinned, muted, unread and hidden chats.

What is kept, and for how long

  • The text of your messages, questions and replies stays in other people’s chats and threads, shown as from “Deleted member”, a name with no profile that nobody can contact. It is kept with no set end date, so that those conversations stay readable. If you want something gone, delete it before you delete your account: you can delete a question or a reply at any time, but a chat message can be deleted for everyone only within one hour of sending it.
  • Reports you sent are kept for 24 months after you sent them, linked only to an anonymous account record.
  • If something you posted was reported, the copy our moderators reviewed is removed 90 days after the report is resolved, and the report itself is kept for 24 months.
  • Content our moderators removed is permanently deleted 90 days after its removal.
  • Records of our team’s actions about your account, such as a suspension or this deletion, are kept for 24 months.
  • A banned phone number is kept for as long as the ban stands, even after the account is deleted, so that it cannot be used to sign up again.
  • Server logs, which never contain message content, phone numbers or locations, are deleted after 30 days.
  • Backups: our servers are backed up daily and each backup is kept for up to 30 days; deleted data disappears from the backups as they are replaced.
  • An empty account record remains, with no phone number, name or other personal data: it only shows that an account existed and when it was deleted, so that the records above stay consistent.

Signing up again

Once your account is deleted, you can create a new account with the same number, unless that number is banned and as long as LET’S is open to new accounts for your number’s country or region. The new account starts empty: nothing from the old one comes back.

Questions

Write to support@letsapp.tech. How LET’S handles your data is set out in the Privacy notice. See also Support and the Terms of use.