Terms of use

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These terms of use are the agreement between you and Novalyft Solutions SARL (“we”, “us”), for the LET’S app for iPhone, iPad and Android. LET’S helps you join communities near you, ask and answer questions about a place, and message other members.

Accepting these terms

The first screen of the app says “By continuing you agree to our Terms and Privacy Notice”. By continuing past it, or by using LET’S, you agree to these terms. If you do not agree, do not use LET’S.

Who can use LET’S

  • You must be at least 18 years old.
  • You need a mobile number of your own that can receive text messages (SMS): that is where we send your sign-in codes. One number holds one account.
  • You may not use LET’S if we have banned you, and you may not create an account to get around a suspension or a ban.
  • LET’S opens to new accounts area by area, based on the country or region of the phone number. Where it is not open yet, you cannot create an account. Existing accounts can sign in from anywhere.

Your account

You sign in with your mobile number and a one-time code. Keep your phone and your text messages safe: anyone who can read your codes can use your account. Never give a code to anyone, including us. You are responsible for what is done with your account.

Your phone number is never shown to other members. They see only your display name, your photo, your short status and, if you have one, your verified mark. Your display name and photo must not pretend to be someone else.

How LET’S works

  • Communities. Any member can create a community for a place and set the area around it. To join a community, you must be inside its area at that moment; once you have joined, you stay a member wherever you go. The creator is the community’s owner and can make other members admins.
  • Chats. Each community has one chat, open only to its members. You can start a private chat with a member you share a community with.
  • Questions. You can ask a question about a place, for an area you choose, while you are inside it. Members inside that area see it in their feed and can reply.
  • Location checks keep communities and questions local, but they do not prove where someone is.
  • LET’S is free to use. It has no ads, no payments and no in-app purchases.

What you post

You are responsible for everything you post and send on LET’S: messages, photos, videos, voice notes, files, questions, replies and your profile. Only share what you have the right to share.

You keep the rights you have in what you post. You give us a non-exclusive, worldwide, royalty-free permission to store, copy and show it to the members who can see it, only to run LET’S, for as long as it stays on LET’S, including after you delete your account (see “Leaving LET’S”).

Think before you post: the people who can see a message can copy its text or take a screenshot. A chat message cannot be edited, and you can delete it for everyone only within one hour of sending it; after that, you can only delete it for yourself. You can edit or delete your questions at any time, and edit a reply for 15 minutes after posting it and delete it at any time.

Community owners and admins can remove members from their community; a removed member cannot rejoin unless an admin allows it again. Owners and admins are members like you, not our staff, and they do not handle reports.

Rules: what is not allowed

We have zero tolerance for objectionable content and for abusive users. On LET’S, you must not post, send or do anything that:

  • is spam or a scam, or tries to mislead people, for money or otherwise;
  • harasses, bullies, insults or intimidates anyone, or attacks people for their origin, nationality, ethnicity, religion, gender, sexual orientation, disability or any similar characteristic;
  • threatens, promotes or glorifies violence, terrorism or self-harm;
  • is sexual or pornographic, or sexualises anyone. Any content that sexualises a minor is removed and its author banned, and it is reported to the authorities;
  • is illegal, or promotes or organises illegal activity, such as selling illegal goods;
  • pretends to be someone else, including a member of our team, or uses a forged identity document or someone else’s;
  • shares someone else’s personal information, such as their phone number, address, photos or documents, without their permission;
  • infringes someone else’s rights, such as their copyright;
  • keeps posting in the wrong place or off topic;
  • contains viruses or other harmful files.

You must also not:

  • fake your location, or use tools that do, to join communities, ask questions or reply where you are not;
  • create or use other accounts to get around a block, a removal from a community, a suspension or a ban;
  • collect other members’ information, or send them advertising they did not ask for;
  • try to break into, disrupt, overload or copy LET’S, or use it through bots, scrapers or other automated means.

LET’S is not an emergency service. If someone is in danger, contact your local emergency services.

Child safety standards

These are the published standards against child sexual abuse and exploitation (CSAE) of LET’S, the app listed in the app stores as “LETS' Chat” and published by Novalyft Solutions SARL.

LET’S is for adults only: you must be at least 18 years old to have an account. We have zero tolerance for child sexual abuse and exploitation. On LET’S, you must never post, send, ask for, link to or do anything that:

  • is child sexual abuse material (CSAM): any photo, video, text, voice note, file or link that sexualises a person under 18, including drawings and computer-generated or AI-generated content;
  • grooms a minor: contacting, or building trust with, a person under 18 for a sexual purpose, or asking a minor for sexual content or to meet;
  • threatens or blackmails a minor with intimate images (sextortion);
  • advertises, arranges or helps the sexual exploitation or trafficking of a child;
  • praises, promotes or makes light of the sexual abuse of children.

Report it. In the app, use Report on the message, question, reply or profile and choose “Sexual or inappropriate content” or “Illegal content or activity”. You can also write to support@letsapp.tech. If a child is in immediate danger, call your local emergency services first.

What we do. A person on our team reviews every report. When we find child sexual abuse or exploitation, we remove the content, ban the account for good, so that its phone number cannot be used to create a new account, and report it to the relevant authorities, such as the National Center for Missing & Exploited Children (NCMEC) in the United States and Cybertip.ca in Canada, as the law requires. We comply with the child safety laws that apply to us.

Child safety contact. For any question about these standards or about how we prevent child sexual abuse material on LET’S, write to support@letsapp.tech.

Reporting and blocking

  • Report. Use Report on a message, a question, a reply or a member’s profile, and choose a reason: spam or scam, harassment or hate, threats or violence, sexual or inappropriate content, illegal content or activity, pretending to be someone else, wrong place or off-topic, or something else. The person is never told who reported them. You can follow your reports in Profile › Settings › Your reports.
  • Block. Open a member’s profile, or the menu of one of their messages, and choose Block; you can also block someone when you report them. They can no longer send you private messages or see your profile, and their questions and replies are hidden from you, and yours from them. In a community you share, you both stay members and their messages are collapsed for you. They are never told. You can unblock in Profile › Settings › Blocked people.
  • Hide and mute. You can also hide a question or a reply from your feed, and mute a chat, a community or a question.

How we moderate

Every report is reviewed by a person on our team; we do not use automated or AI moderation. Our team does not browse chats: it sees a message only when someone reports it. We review every report as quickly as we can.

When content or behaviour breaks these terms, we may, with or without warning:

  • remove the content;
  • suspend the account, for a set time or until we lift the suspension;
  • ban the account for good. A banned phone number is kept on a list so that it cannot be used to create a new account, even after the account is deleted.

We may also remove a verified mark, and rename a community, change its description, remove its photo, change its owner or delete it.

A suspended account cannot be used until the suspension ends or is lifted, and a banned account can no longer be used; the app shows a screen saying so. If you think we made a mistake, write to support@letsapp.tech with the phone number you sign in with.

The verified mark

Verification is optional: you can use all of LET’S without it. To ask for it, you send a photo of a government-issued identity document, which our team reviews. If it is approved, a verified mark appears next to your name everywhere your name is shown.

The mark means that an identity document sent for this account was checked and approved. It is not a background or criminal-record check, and it is not a personal reference: it does not mean that we vouch for the member or for what they post. Take the same care with every member, verified or not, especially before meeting someone in person. We may remove a verified mark, for example if a document turns out not to be genuine.

Leaving LET’S

You can stop using LET’S at any time. To delete your account, go to Profile › Settings › Delete account, or email support@letsapp.tech with the phone number you sign in with. You are signed out at once, and the account is permanently deleted 7 days later; signing in again before then cancels the deletion. The text of your messages, questions and replies stays in other people’s chats and threads, shown as from “Deleted member”. A suspended or banned account cannot be deleted while the suspension or ban stands. All the details are on Delete your account.

The service

We work to keep LET’S running and secure, but we provide it “as is” and “as available”. We cannot promise that it will always be available or free of errors, or that every message or notification will be delivered. We may change, add or remove features, and we may stop offering LET’S.

We do not review what members post before it appears, and each member is responsible for what they post. To the extent the law allows, we are not liable for indirect losses, or for losses caused by other members, by what they post or by meeting them. Nothing in these terms limits rights that the law gives you and that cannot be limited.

Changes to these terms

We may change these terms, for example when LET’S changes. When they change, the date at the top of this page changes with them. If you keep using LET’S after a change, the new terms apply to you; if you do not agree with them, stop using LET’S and delete your account.

Governing law

These terms are governed by the laws of the Province of Quebec, Canada. Disputes go to the courts of that jurisdiction, unless the law where you live gives you the right to go to your local courts.

Contact

Novalyft Solutions SARL. Email: support@letsapp.tech. See also Support.

Your privacy

How LET’S handles your phone number, your profile, what you post and your location is set out in the Privacy notice.

Read the Privacy notice