Support

We’re here to help with your account, your communities and anything that doesn’t work as it should. In the app, this page is Profile › Settings › Help centre.

Contact us

Write to support@letsapp.tech and we’ll answer by email. If your question is about your account, include the phone number you sign in with, so we can find it. Never send us a sign-in code.

Signing in

• Enter your mobile number and we send a 6-digit code by text message (SMS) to that number. The code lasts 5 minutes.
• Didn’t get it? You can ask for a new code after 60 seconds. Check that the phone that uses this number has signal and can receive text messages.
• After too many wrong codes, sign-in is paused for a while to protect your number.
• “Not in your area yet” means LET’S is not yet open to new accounts for numbers from your country or region. Existing accounts can sign in from anywhere.

Location

LET’S checks your location only when you need it: to see communities and questions near you, to create or join a community, and to ask or answer a question. It is never stored.

• If you refused location access, use Open settings in the app, or allow it in your device settings.
• If LET’S says your location is not precise enough, turn on precise location for LET’S and try again, ideally outdoors or near a window.
• Joining a community, asking a question or replying works only inside its area. Once you have joined a community, you stay a member wherever you go.

Notifications

Choose what you are notified about in Profile › Settings › Notifications, and make sure notifications are allowed for LET’S in your device settings. You can also mute a single chat, community or question.

Report someone or something

Use Report on a message, a question, a reply or a profile. Choose a reason, add details if you want, and send. You can also block the person in the same step. The person is never told who reported them.

A moderator reviews every report. Follow yours in Profile › Settings › Your reports; you get a notification when there is a decision.

LET’S is not an emergency service. If someone is in danger, contact your local emergency services.

Block someone

Open their profile, or the menu of one of their messages, and choose Block. They can no longer message you or see your profile and posts, and they are never told. To unblock, go to Profile › Settings › Blocked people.

Verify your identity

Verification is optional. Go to your profile and choose Verify my identity, then upload a photo of the front of a government-issued ID (the back is optional). Our team reviews it and you get a notification with the decision. The document is deleted as soon as it has been reviewed. You can try up to three times in 30 days.

If your account is suspended

The app shows a screen explaining that your account is suspended or banned, with the end date if there is one. If you have a question about it, write to support@letsapp.tech with the phone number you sign in with.

If the app asks you to update

Install the latest version of LET’S from the App Store or Google Play.

If something doesn’t work

Check your internet connection and try again. If LET’S says it cannot reach the service, try again in a few minutes. If the problem continues, write to support@letsapp.tech and tell us your device model and what you were doing when it happened.

Delete your account

In the app, go to Profile › Settings › Delete account. You have 7 days to change your mind: signing in again cancels the deletion. Without the app, email support@letsapp.tech with the phone number you sign in with, and we’ll start the deletion for you.

How to delete your account

Your privacy

How LET’S handles your number, your profile, your content and your location is set out in the Privacy notice. See also the Terms of use.

LET’S is run by Novalyft Solutions SARL.